The Conflict Resolution & Management Skills sessions contain both training and coaching elements. Its focus is to not only provide you with a sound understanding of the fundamentals of workplace conflict and its root causes, but to also provide you with the skills to help better manage conflict. Importantly, the course also focuses on prevention of workplace conflict through understanding the mechanisms of what often causes conflict in the first place, and often what can lead to misunderstanding between employees leading to conflict.
Course Content Includes:
- Fundamentals of Conflict Resolution
- Understanding Personality Types
- Communication Styles & Skills in Conflict
- Turning Conflict into Opportunity For All
- Empathy and Emotional Intelligence
- Understanding and Managing Emotions
- Negotiation Skills To Resolve Conflict
- Improve resilience skills to help better deal with conflict
- Cross-cultural misunderstandings in conflict
- Third Party Mediation
6 X 1hr sessions recommended as a minimum (this can be adjusted)
